Order processing times

1. All orders are processed within 3 working days (excluding weekends and public holidays) from the date of receipt of payment. Orders are shipped only after payment has been confirmed.

Shipping costs

1. Shipping costs are calculated on the basis of the weight, size of the item, destination and mode of shipment chosen when switching to the cashier. Shipping costs will be clearly indicated before the order is finalized.

Delivery methods and times

1. We offer several shipping options, including standard delivery, and delivery in relay/lock points. Delivery times vary according to the shipping mode chosen and the destination. Delivery time estimates will be provided during the order process.

International delivery

1. We also ship internationally to most countries. International delivery times may vary depending on destination and local customs procedures. Customs fees, taxes and import duties may apply and are the responsibility of the buyer.

Order tracking

1. Once your order is shipped, you will receive an e-mail confirmation of shipment containing a tracking number. You can use this number to track the status of your order online on our website or on the carrier's website.

Delivery address

1. Be sure to provide an accurate and complete delivery address when placing your order. We are not responsible for delivery delays or parcels lost due to incorrect or incomplete address information provided by the customer.

Delivery problems

In case of problems with your delivery, please contact us as soon as possible. We will do our best to quickly resolve any problems related to the delivery of your order.